Delivery

Current Delivery times: (Updated regularly)

Closeboard/Feather Edge Gates: within 2-3 days*
Any Tongue & Groove Gates or Doors: approx 2-3 weeks*
Field/Farm Gates: within 5-6 weeks* (economy gate approx 3-4 weeks*)
All Hardwood Gates & Doors: within 3-4 weeks*

Prices: 5 Bar Field Gates  are set at a delivery charge of £45 + v.a.t. for sizes over 2.1m (even if over the £500 offer)

* This is guide times only, and does not fulfil any agreement between us, the majority of orders are delivered earlier than the above guide times but please appreciate our timber products are handmade & cannot be rushed, so on some cases, orders maybe a few more days than guided delivery times.

1. What is All-Gates delivery policy?

For products that are in stock i.e. timber products, it is usual to deliver your order within 5-10 working days from the time you have placed your order (this can change from time to time depending on the very busy periods but we will inform you). Our cut off time 12.00 noon, so any orders made after this time will be treated as the following working day. Weekends and Bank holidays are not counted as working days. For products not in stock, you may be given an earliest delivery date. Please note this date is an estimate and due to the manufacturing process we cannot guarantee this date.
 
 
2. When can I expect my order?
 
If your products are in stock, your order will normally be despatched within 2-3 working days. At least 24 hours before a delivery is made, we will contact you via your preferred method and confirm when the delivery is taking place. For products not in stock, you may be given an earliest delivery date. Please note this date is an estimate and due to the manufacturing process we cannot guarantee this date.  We cannot gaurantee delivery times due to the nature of the work being a made to measure service,  but we will do our best to keep you "the purchaser" in the know.  We will contact you once the item is ready for delivery so you are awa re.  
 
 
3. How much does delivery cost?
 
Delivery for gates is £24.99 excluding vat. unless otherwise agreed.  Scotland, Ireland, Isle Of Man, Isle Of Wight address's all incur an additional charge to cover postage costs.  Posts are also priced dependant upon weight.  Orders over the value of £500 excluding vat are delivered free of charge except Scotand, Ireland, Isle Of Man, Isle Of Wight address.  Ironmongry delivery costs are set at a minimum charge of £9.99 + v.a.t (unless purchased with a gate(s) or garage.barn doors.  Other parts of Europe (across waters) will incur additional costs for overseas carriage - please email to arrange a quote.
 
 
4. What if I'm out when you deliver my products?
 
We need a signature from you at the point of delivery and therefore we cannot leave goods unattended in your garage or garden.  If you know you will be out please let us know so we can arrange an alternative delivery date, otherwise please make sure there is someone you trust to sign for the delivery.  The couriers will attempt the delivery of up to 3 times leaving a delivery card for you to contact them.  If for any reason what so ever there are no persons present at the delivery after 3 attempts, an additional charge of £24.99 plus vat will have to be paid until the goods are released from the nearest delivery depot.  On some occasions neighbouring property holders may be able to sign upon your consent.
 
 
5. Do you deliver to Ireland or Isle of Man?
 
Unfortunately we currently do not deliver to Ireland at this moment in time.  However, we can now accept orders to be delivered to Isle of Man.
 
 
6. Do you deliver to the Channel Islands?
 
There is a delivery company we recommend named Ship2Me based in Southampton Docks who specialise in delivering across the border at the best competitive rates for the residents on the Island.  We can deliver to this courier company, and you can pay the small extra charge directly to them at www.ship2me.co.uk. to get your goods delivered across the border and to your front door safely.  Once you receive your tracking number, please let us know when ordering so we can stamp the delivery sheet for their attention.  The tracking number is usually starting with SMC followed by your unique reference number.
 
 
7. Do you deliver to Eastern Europe?
 
We can have our products delivered to Eastern Europe but prices may vary due to shipping costs.  Please advise us and we will be happy to give you a quote.  We will not load onto any third party couriers organised by any customers as this has been alerted as a possible fraud trick in the past.  No items will be released until full payment has be established as fully cleared.
 
 
8. Can the delivery company confirm a time they will be delivering?
 
Either us or the delivery company will call you at least 24 hours before delivery to let you know the date of delivery, and again as mentioned above a signature is required.  Unfortunately we cannot guarantee what time in the day it will be unless you are local, as the drivers do run from 7am to 7pm.  We can always specify a.m. or p.m. delivery if this helps you.
 
 
9. Will I be charged for any returns?
 
There is a charge for returning items, we sometimes can offer this for free providing its within our interest, but if it is specially made to measure there is usually the charge of 25% of the original purchase. If the product is faulty, or not correct to what you have ordered, we will collect from you without any charge.  Although we do our best to package items accurately, the packaging is not waterproof so its recommended to either (if untreated), put them into storage of have waterproof sheets ready for you to cover them up (especially rainy days).
 
10. How is the delivery charge calculated?
 
All orders for gates have a flat rate of £24.99 excluding vat for delivery unless the order is over £500 excluding vat then its free..  All customers are more than welcome to collect their items from us if this is easier for you.  Sometimes our carriage costs can vary widely on some items due to either weight, shape, volume or destination of the product.  If there is anything that is to be affected by these, we will contact you as soon as we can. If you live in the Channel Islands (Jersey etc), then you will have to pay the extra charge directly to www.Ship2me.co.uk for transporting across the border and safely to you door. 
 
11. Can I Track My Order?
 
Yes certainley, once you have had the call from usor if you are awaiting delivery, once the items are despatched, a tracking number can be provided for - please call for this (if required).