Xtra BESPOKE/CUSTOM (Examples)

 

 

We need a signature from you at the point of delivery and therefore we cannot leave goods unattended in your garage or garden (unless you strictly state otherwise).  If you know you will be out or unavailable, please let us know so we can arrange an alternative delivery date, otherwise please make sure there is someone you can trust to sign for the delivery.  The couriers will attempt the delivery of up to 3 times leaving a delivery card for you to contact them.  If for any reason what so ever there are no persons present at the delivery after 3 attempts, an additional re-delivery charge  (plus vat) will have to be paid until the goods are released from the nearest delivery depot.  On some occasions, neighbouring property holders may be able to sign upon your consent or we can instruct the courier to 'leave safe' which will be at your risk.  It is usual for the delivery to sometimes ask for help to unload larger and heavier items, so please do expect this or arrange someone who is capable of heavy lifting.  

 

 

 

Unfortunately we currently do not deliver to Ireland at this moment in time.  However, we can now accept orders to be delivered to Isle of Man.

 

 

 

There is a delivery company we recommend named Ship2Me based in Southampton Docks who specialise in delivering to non-mainland locations at the best competitive rates for the residents on the Island.  We can deliver to this courier company, and you can pay the extra charge directly to them at www.ship2me.co.uk. Once you receive your tracking number, please let us know when ordering so we can stamp the delivery sheet for their attention.  The tracking number is usually starting with SMC followed by your unique reference number.

 

 

 

We can have our products delivered to Eastern Europe but prices may vary due to shipping costs.  Please advise us and we will be happy to give you a quote.  We will not load onto any third party couriers organised by any customers due to our fraud protection policy. No items will be released until full payment has be established as fully cleared.

 

 

 

Either us or the delivery company will call you at least 24 hours before delivery to let you know the date of delivery (as we use a third party we can never guarantee dates and times unless we are personally delivering ourselves and we will make every effort to deliver at stated time.  A signature is required (unless you state otherwise at your own risk). Unfortunately we cannot guarantee what time in the day it will be unless you are local to us. The couriers do run from 7am to 9pm in most cases.   If a 2-man delivery is being used, due to the sheer size of the product or weight, this usually takes a little longer than normal and the couriers will call you directly to book in a certain day you can both agree on. Delays do arise on 2-man deliveries so please bare this in mind as its totally out of our control so please be patient.  

 

 

 

There is a charge for returning items not wanted or no longer required. If the product is faulty, or not correct to what you have ordered, we will collect at our cost. 

 

 

Yes, once you have had the call from us or if you are awaiting delivery, once the items are dispatched, a tracking number can be provided or give us a call and we can check the tracking for you. We cannot give guaranteed times for deliveries as a third party courier is being used.