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Terms & Conditions

Terms & Conditions


We reserve the right to change these terms & conditions at any time.

This web site is owned and operated by All-Gates UK Limited.  All-Gates is a trading name of All-Gates UK Limited. Registered in England and Wales, Company number 08436999. Registered office:7 The Court Yard, Holding Street, Rainham, Kent ME8 7HE.

This is your contract for purchases made with All-Gates UK Limited.

You agree that electronic mail can be used as a means of communication.

Any order placed by you for goods advertised on our website or in store, is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We cannot be liable for wrong sizes or colours of any products supplied by us nor the futures maintenance to any products supplied by All-Gates UK Limited.  It is the customers responsibility to allow clearance with the correct measurements.  A tolerance of 5mm -/+ in to be expected in gates and doors to allow for expansion/shrinkage etc.  This acknowledgement is not notification that we have accepted your order. If we accept your order, we will notify you by email or telephone that we have accepted it prior to dispatch of the goods. If we cannot accept your order, for example (but without limitation) because the goods are found to be unavailable, we will notify you by telephone or email. In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund.

All-Gates UK Limited will not pass on any personal or credit or debit card details to any outside company. any credit or debit card information that we collect will only be used for processing your order.

You agree that all details you have provided to All-Gates UK Limited for the purpose of ordering and purchasing goods or services are correct, and that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible before any manufacturing has been undertaken otherwise we have the right to charge for any changes made to any products at any time - please note this could be a costly charge due to wastage of materials already used.

All purchases are non-exchangeable, non-refundable and non-transferable unless agreed.

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to All-Gates from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 7 days of you receiving your order provided that the goods you wish to return are received by us in the condition that they were when despatched. You will be liable for any charges incurred in returning the goods to us unless the goods are faulty.  

Should you wish to return a product to us, you must contact us first. It is your duty to return any goods to us at your own cost, unless faulty or agreed by us. When goods are received they will be inspected.   If goods are faulty due to a manufacturing failure, we will refund all charges, this does not include, ordering of the wrong product, ordering of the wrong size, warping of any product, fading of any product, splitting of any product, shaken cracking of any product, twisting of any products supplied by us as this is the nature of the material being used although we do go to great lengths to pick our timber wisely.  Please remember timber is a natural product and as such can be subject to movement and weathering as it seasons; absorbing and releasing moisture. It is quite common for small splits (shakes) to occur during drying and also warping when timber is allowed to dry too rapidly. This is nature at work and should not be considered a fault. This is normally not detrimental and in all but extreme cases will rectify as humidity rises. It is the customer/consumers responsibility to store products where damage will not arise.  When hanging/installing gates/doors, it is the purchaser's responsibility they are hung & installed in the correct manner of how the braces are constructed i.e. the brace should be at the bottom 'hinge side' (especially for pairs of gate/doors/shutters).  Centre meeting cover strips are provided for all pairs of gate and doors (except 5-bar field gates) which help keep the each gate true to one another.  Should the item just be an unwanted product and only if its a stock item (stock size) then we can refund the price of the product otherwise we do not refund your carriage charges incurrred sending the goods back, but we will refund the full price of the order providing they are returned within 7 (seven) days of receipt of goods. As soon as we have accepted the goods back (in re-saleable condition) we will inform you of this and that a credit of the item only has been refunded. On odd occasions where products are badly damaged or not returned due to the reason specified, we reserve the right to refuse to accept the return. On items that are a special order (size) and have been dispatched direct from us, no carriage fee is supplied by us, it is the customers responsibility to return the item back to us in the same state it was delivered at their own cost.  We cannot be held responsible for any delivery cost/ packaging cost or damage held in transit for returns, so make sure to take great lengths to ensure items are well packaged ready for your chosen courier(s). It is important to make sure gates and doors are supported with gates stop, centre meeting cover strips.  Its equally important for Gates/doors to be bolted top and bottom to help prevent warping and twisting and should be kept in a locked position when not in use.  Applications of UV filter spirit based stain are highly advisable on all timber products to help prevention for UV rays.  Automated/electric gates should be supported with a MagLock to help prevent from warping.  Bi-fold and tri-fold gates and doors 'must' have a cross bar (lintel) so each and every opener is bolted top and bottom to prevent warping due to the weight of the master opener.  All openings require gate/door stops to help keep the opener(s) true to the posts, wall-plates, walls etc.

It is usual for the delivery driver to sometimes ask for help to unload larger and heavier items to reduce any chance of damage to the products, so please do expect this or arrange someone who is capable of heavy lifting.   Please make sure there is an area ready for the drop to be made on the day of delivery.  All-Gates UK Ltd cannot be held liable for any re-occurring charges held to a customer for any reason.  It is the responsibility of the customer to acquire a confident and professional installer (sub-contractor) for any gates or garage doors (supplied by All-Gates UK Ltd) to undertake the works being carried out.  All-Gates UK Ltd will not accept any liability for lateness of products being supplied on time - although we will always contact you to advise if any delays do occur.  All-Gates UK Ltd will rectify the sizes of the gates and garage doors if this is an obvious mistake by us - we cannot be hold responsible for any further charges acquired to the customer from any sub-contractor - installer.  All-Gates UK Ltd cannot be liable for any wrong sizes or amounts required for any posts, wall-plates, cill's, Glass, hinges, ironmongery or any other products required to install the finish product. Glass is not supplied by All-Gates UK Ltd so is up to the customer to purchase locally once the doors are delivered and inspected (at their own expense).  Any gates/doors that are manufactured to a 'larger size' than what is advertised on the website is ordered at the 'buyers/consumers/customers risk', and no gaurantee's will be held what so ever.  All-Gates UK Ltd cannot be held liable for any damages caused by any sub-contractor / installer acquired by the customer.  All-Gates UK Ltd cannot be held liable for failure of installation of any products supplied by us.  All-Gates cannot be liable for and delays but will always inform you if a deadline cannot be met.  It is the customers responsibility to use the correct screws/bolts for any ironmongery used for installation.  It is the customers responsibility to make sure all timber is maintained using the correct treatment and all ironmongery is well oiled and treated where and when necessary.  If swelling has arisen on any timber product, this can only be due to lack of use of the correct preservative (either failure in correct cycles or failure of the preservative being used), a moisture test maybe taken to show the percentage of the moisture content to check if the preservative used has either failed or not has not been carried out in the correct procedure/format.  All-Gates have the right to use a 'Scientific Analyst' to carry out further tests of chemicals and other substances used on the timber/metal products to help prove an line of enquiry. Repairing of gates/doors/timber products (due to not being preserved correctly) will be charged accordingly, depending on what is involved in each case - some cases can be cheaper to start again from fresh if the timber has been left un-preserved for a long period of time.

We reserve the right to withdraw or change any product detail or price quoted on any item at any time. In line with All-Gates UK Ltd product development, we also reserve the right to change/improve products without prior notice.

This section applies only to the extent permitted by law. All-Gates 'or' All-Gates UK Limited does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from All-Gates 'or' All-Gates UK Limited negligence or willful default, or that of All-Gates  'or' All-Gates UK Limited employees, agents or subcontractors or (b) fraudulent misrepresentation.

All-Gates UK Limited does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the website(s) is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this new price. We shall be under no obligation to fulfil an order for a product, which was advertised at an incorrect price and any order will be cancelled. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

There may be occasions when an item we have listed, is not currently in stock. When this happens we will email you of this, giving you an option to cancel the order. Automatically, we will keep the item on backorder and dispatch it as soon as it arrives. However, after 28 days, if the item has still not been made available by our supplier, we reserve the right to cancel the product that is out of stock from your order, and provide you with a refund.

All-Gates will do its best to correct errors and omissions as quickly as practicable after being notified of them.  It is the customers responsibility to make sure all items are correct upon delivery and before installation.  We cannot be held liable for and contractors costs at any time.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, All-Gates UK Limited shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated or by e-mail within 3 working days of delivery of the goods. This does not affect your statutory rights.

Please note that all images shown on this website are for illustration purposes only.  No copying is authorised of any of the images from or or any other social/advertising websites, if this is found to be lawbreaking, we will address the case for a court hearing.  While we try to represent all products to their exact design, colour's and construction methods/layouts may vary from time-to-time due to size and timber being used. This may usually occur where a supplier has withdrawn a product and replaced it with a better version. In these incidences, we will provide you with the new product on condition that the new product is of an equal or better specification. Braces will change angles to suite the best structure of the gate(s) or door(s) you have ordered. We do go to extreme efforts to pick and choose the best timbers available for any gate(s) or door(s) we manufacture or supply and it is general practice and nature for timber to shrink and expand along with split, warp, twist fade etc, so please be prepared to accept these once your order has been placed. We accept no responsibility for the future of the timber or products that we sell.

You and All-Gates UK Limited will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.

Credit and Debit cards may be debited on the day of payment by the agreed payment service, although we reserve the right to process your payment at a later time. All final prices include sales taxes (where applicable) unless otherwise stated. Paypal payments are generally taken at the time of ordering.

All-Gates still own the products until fully paid for.  We have the right to remove our product from your property if payment is not made in full.   Late payments may incur interest (%).   Non-payments may incur All-Gates UK Ltd to appoint a Debt Collection Agency which may incur further costs.

All refunds must legally provided within 28 days, but sooner if possible. Our systems allow us to provide immediate refunds (upon receipt of goods where required), but these do depend on the merchant used to make payment. Paypal payments will be returned back into your account usually within 1 hour of us making the request. Credit / Debit card payments are processed every morning and it is during this processing that funds are returned to your card provider. If payment was made the same day as the refund is processed, we can void the transaction. This means that no payment is taken, so there is no refund to process.

All refunds are processed through the method that you chose to make the original payment. This is a stipulation of our payment processors, and in many cases a legal requirement, to prevent financial fraud.

Every purchase you make shall be deemed performed in the UK. UK law shall govern every aspect of contractual agreement concerning purchases made from the Site.

We aim to arrange shipment of all items within the stated period of receiving your order. Your order may be delayed if the item or part of an item is not in stock with us or our suppliers. Some items may be unavailable. We are not able to guarantee supply dates although every effort will be made to meet the supposed target date. Please also note that we are required to pass a contact number onto our delivery couriers in order to contact you should there be a problem locating your delivery address.

Our deliveries are usually carried out by a national courier, and their terms and conditions cover any deliveries attempted by their representatives. Items not sent through a courier are sent through Royal Mail Special Delivery.

Should no-one be able to take delivery of your item, our courier may leave the package with a neighbour if you instruct us this is suitable. Couriers usually will try to deliver up to three times over a period of three days.

We allow customers to have items delivered to different addresses to the billing address, and this can be requested though our checkout process. We do reserve the right to dispatch any orders paid via PayPal to the confirmed address on the PayPal account, for fraud prevention and due to PayPal's terms and conditions of use.

Should your package be returned to us, we can arrange to send the items back out to you. We also reserve the right to apply an extra delivery charge. The extra charge is to cover charges we incur from our couriers. Should you not agree to this, it is you responsibility to re-arrange you own courior or collect the item(s) from us at the address above only with our consent of appointment only. We cannot be liable for any damages caused to any items be despatched to the courior(s) of your choice.

All-Gates UK Limited is not responsible for any additional costs incurred by any customer due to reasons beyond our control, i.e. late delivery, items being out of stock or product line cancellation. This also includes any repairs to items sold by us or items damaged at the property in question or transit.

All-Gates UK Limited required full payment(s) before any manufacturing is undertaken. We do not offer any credit facilities without inspection of reference and a log of previous orders completed.

If your delivery address is outside of the EEC, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; All-Gates advise each customer to contact their local customs office for further information.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

For seasonal deliveries, we recommend that you order early. We will try to dispatch all orders within the agreed time stated but this may not always be possible. We may contact you regarding delivery times of any products that are not immediately available.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

Subject to the license granted to you to use the site, All-Gates  'or' All-Gates UK Limited reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of All-Gates and its affiliates’ trade marks, trade and business names and service marks under this Agreement will vest in All-Gates and its affiliates, as appropriate.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Our merchants do track the electronic ‘fingerprints’ of every order placed on to enable them and all legitimate crime prevention and prosecution authorities to trace those who are engaging in criminal activities on our website.

We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if, you fail to make any payment to us when due; you breach the terms of this Agreement (repeatedly or otherwise); when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; we suspect you are involved, or about to become involved, or have in any way been involved, in illegal activity on the Site.

All-Gates UK Limited may amend these Terms from time to time, and place the new version on the Site. The changes in these terms & conditions will only affect purchases made after these changes.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between All-Gates UK Limited and you relating to your purchase. All-Gates advise that you print off and keep a safe copy of these terms and conditions once your order has been accepted. We will store a copy of the contract entered into by you with All-Gates. You are advised to read (and are responsible for reading) fully all information on this website.

If any section of these Terms shall be held by any legal authority to be invalid or unenforceable, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected. All items supplied remain the property of All-Gates UK Limited until full payment is received.

These Terms are subject to the laws and jurisdiction of the UK.